Job Details

Job Description

Hourly Rate: $19.45

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

* Competitive Pay

* Medical/Dental/Vision/401K opportunities

* Travel discounts

* Credit Union Membership

* Tuition Reimbursement

* Professional Counseling & Family Support

* Growth and Development Opportunities

* *Benefit Eligibility will vary by position

Site Specific Perks

* Free On-Site Parking

* Discounted meals

* Department celebrations

* Associate Appreciation Week

* Monthly associate recognition and reward programs

* Company branded winter coat, uniforms and work shoe stipend provided

* Monthly phone stipend

As a Guest Services Agent, a typical day will include:

* Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

* Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

* Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

* Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

* Answers telephone calls and routes calls to the proper department as applicable.

* May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

* Welcome and greet guests and anticipate and address their needs.

* Interact with colleagues and guests professionally and promptly.

* Contribute to team goals.

* Always follow company policies and safety procedures.

To Become a Guest Services Agent at MVW:

* Available to work various shifts, holidays, and both weekend days.

* Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

* Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

* Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

* Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US MVW Resort Ops