Job Details

Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting.

Mission: Provide Superior Services that Inspire Community Pride

Vision: To be the Community of Choice in Tampa Bay

Values: Integrity, Collaboration, Passion, Creativity

Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization.

CITY OF LARGO ... Naturally A Great Place to Work!

Closing:
11/23/2024

Salary:
$16.16 hourly rate

Job Summary:
We are seeking a customer-service-oriented Front Desk Attendant to join our Community Center team. This role provides essential support for front desk operations, special events, and specialty camps during our busy summer season. If you're looking for a flexible, engaging role where you can make a difference in the community, we'd love to hear from you!

Key Responsibilities:

Front Desk Coverage: Welcome visitors, answer inquiries, and assist with membership and class registrations in a lively recreation setting.
Special Events Support: Assist with the coordination and execution of community events as needed.
Specialty Camps Support (Summer): Engage with children and families, ensuring a safe and positive experience during camp sessions.
Qualifications:

Excellent customer service and communication skills.
Ability to multitask and work in a fast-paced environment.
Friendly, reliable, and flexible, with a positive attitude.
Prior experience in customer service or a recreation setting is a plus but not required.

Why Join Us?
Be part of a team dedicated to providing memorable experiences for our community. This position offers valuable experience in a dynamic setting, with a chance to contribute to exciting programs and events.

Hours:
Spring, Winter, Fall: 10-12 hours per week
Summer (10 weeks): 40 hours per week

ESSENTIAL DUTIES AND RESPONSIBILITIES:

All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.

Leadership

•Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic plan

•Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives

•Articulates strategic and innovative thinking and provides clarity to deliver superior services

•Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture

Management

•Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities

•Follows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidance

Technical

•Answers telephones; handles cash; provides customer service to patrons

Team Skills

•Supports honest and transparent decision-making

•Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments

•Openly exhibits a positive attitude, in words and action, and encourages others to do the same

Performs related work as required.

EMERGENCY RESPONSE STATUS:As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.

MINIMUM QUALIFICATIONS

Education and Experience

•Certification in Cardiopulmonary Resuscitation (CPR) within 6 months; training provided

•Customer service experience preferred; must be at least 16 years old

Knowledge, Skills, and Abilities

•Must be outgoing and personable

•Must be dependable and prompt for assigned shifts

•Ability to work a flexible schedule (variety of days and times that will change from week to week)

•Ability to:

•take initiative and prioritize tasks

•plan and execute activities for registered participants

•follow both verbal and written instructions; concentrate on details

•deal with people tactfully and diplomatically

•do light to heavy manual work

•process payments at the front desk

•Must provide positive customer service.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Work Environment: 50% inside a climate-controlled building; 50% outside which may include driving.

Physical Requirements: The essential functions of the job require: sitting approximately one (1) hour per day, standing and/or walking (7) hours per shift. The work requires frequent: bending/stooping, climbing, crawling, fine manipulations, grasping, kneeling, pulling, pushing, reaching, repetitive lifting/carrying of objects weighing 15 to 44 pounds, and team lifting/carrying of objects weighing 45 pounds and over.

Sensory Requirements: Hearing: Ability to understand what others are saying in normal conversation in person and on the telephone, and ability to detect specific noises and proper equipment operation. Speaking: Ability to communicate orally with others in person and on the telephone, and to be able to acknowledge instructions. Seeing: Ability to operate a vehicle and equipment.

Driving: Some positions may require some driving of personal vehicle, city van or truck. Possession of a valid Florida License Class "E" Driver's License required for these positions.
Technology: The work requires the ability to operate the following: telephones, smart phones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, and all associated software. Workers may occasionally use a laminating machine, helium tank, and ticketing equipment.

IMPORTANT INFORMATION:

Yes - DRUG TESTING (Safety Sensitive)

Yes - CHILDCARE FINGERPRINTING

Yes - CREDIT CHECK

No - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.