Job Details

OVERVIEW: Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Medical Call Center/ Customer Service Representative Remote

** TITLE: Medical Call Center/ Customer Service Representative

** LOCATION: REMOTE || (Must reside in California)

** DURATION: 6 months contract with high potential of extension.

** PAY RATE: $18.83/hr. on W2 contract.

** WORK SCHEDULE: Candidates must be flexible to work within a 24/7 call center environment, although there are morning and mid-day shifts available (no graveyard shifts).

IMPORTANT / WORK-FROM-HOME RELATED:

• Candidates must be flexible to work within a 24/7 call center environment, although there are only day and mid-day shifts available (no graveyard / overnight shifts).
• Candidates must reside in California
• Must have a hard-wired internet connection, and a quiet workspace.

JOB RESPONSIBILITIES:

• The main function of a Customer Service Representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Specialist is responsible for determining the clients issue, offering possible solutions, or providing follow-up as needed. Customer service agents may be inbound, outbound, or a combination of both.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

JOB REQUIREMENTS:

• Education: High school diploma or GED
• 0-2 years customer service-related experience required.
• Candidates must have customer service experience, particularly in high call volume environments.
• Previous experience with computer applications, such as MS Outlook or data entry software.
• Ability to accurately document and record customer/client information.
• Proficiency in computer software navigation and dual screens is essential.
• The ability to handle complex calls, demonstrate critical thinking, and problem-solving skills is crucial.
• Strong communication skills are a must.
• Preferred Skills: A pharmacy background is preferred but not mandatory

Thanks!

GURJANT "GARY" SINGH | LEAD RECRUITER

Office 925.###.####