Job Details

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns. Taking info calls and tours Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/ Manager in Training/ Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements - Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. - Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the ...Closer, Customer Experience, Customer Service, Overnight, Retail, Instructor