Job Details

As an Artisan Club Food & Beverage Guest Experience Manager, you will be part of the Cotino , A Storyliving by Disney community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests. Our Food & Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets. These responsibilities span all aspects of Food & Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.This role will be onsite at Cotino , A Storyliving by Disney community in Rancho Mirage, California and will report to the Artisan Club Operations Director.Responsibilities:Demonstrate a passion for food & beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitationProvide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and developmentMentor and develop team through development plans for future managementObserve working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvementLead by example to provide a positive work environment for the overall Food & Beverage teamWork with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiencesEnsure Cast are current and compliant with all required training and certificationsContinue to look for ways to enhance the profitability of operationsComplete daily administrative paperwork and prepares operational reports as requestedUtilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)Maintain appropriate staffing levels and schedules for a varied and diversified operationExhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the teamExhibit flexibility and knowledge of varied service styles, including event planning and executionSupport decisions to accomplish financial goalsBasic Qualifications:Minimum of 2 years of leadership experience overseeing a food & beverage operation with direct reportsMinimum of 2 years of relevant work experience in the hospitality business, preferably fine diningUnderstand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)Receptiveness to lead a team independently in an operation with multiple line of business components including Food & Beverage, Recreation and Concierge-style Guest Service Innate creativity to seek solutions, while also anticipating opportunitiesEase incorporating and promoting changeDedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant changeCommitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectivesProven excellent verbal and written communication skillsAbility to listen effectively and communicate verbally and in written formPossess excellent interpersonal and organizational skillsProven strong Guest Service orientationBasic understanding of food sanitationAvailable to commit to work any day of the week during any shift including weekends, nights and holidaysValid CA Driver's License in good standingPreferred Qualifications:Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trendsExperience working in a luxury resort or private club environmentMulti-lingualRequired Education:High school diploma or equivalentPreferred Education:Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experienceOur Benefits:Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered..