Job Details

Guest Services Agent

Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled.

Competitive pay, medical/dental/vision/401K opportunities, travel discounts, credit union membership, tuition reimbursement, professional counseling & family support, growth and development opportunities. *Benefit eligibility will vary by position.

Site specific perks include: free on-site parking, free fitness center use, free golf, discounted meals, complimentary soft drinks, department celebrations, associate appreciation week, monthly associate recognition and reward programs, company branded winter coat, uniforms and work shoe stipend provided, monthly phone stipend.

As a Guest Services Agent, a typical day will include: checking owners/guests into their villas for their stay, and reviewing property amenities, services, hours of operations, and local areas of interest and activities. Actively listening and responding positively to guests' questions, concerns, and requests and contacting other departments to help resolve guest issues. Identifying and explaining room features to guests (e.g., use of room key, ice and vending areas, etc.). Following up with Owner/guests to ensure their requests or problems have been met to their satisfaction. Answering telephone calls and routing calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location.

Guest experience and company standards include: welcoming and greeting guests and anticipating and addressing their needs. Interacting with colleagues and guests professionally and promptly. Contributing to team goals. Always following company policies and safety procedures.

To become a Guest Services Agent at MVW: available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/carry/push/pull items that weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.