Job Details

Overview: As a Lead Retail Sales Associate, you will be pivotal in ensuring our retail store operates smoothly. You'll lead a dynamic team of sales associates, provide outstanding customer service, and drive sales to meet and exceed store targets.

Responsibilities:

1. Team Leadership:
   • Supervise and inspire a team of sales associates, offering guidance and support.
   • Schedule and assign tasks to team members for efficient store operations.
   • Conduct regular performance evaluations and provide constructive feedback.
   • Assist in training new sales associates and promote a positive work environment.
2. Customer Service:
   • Greet and assist customers in a friendly and professional manner.
   • Offer product knowledge and personalized recommendations to enhance the shopping experience.
   • Resolve customer complaints swiftly and escalate issues when necessary.
   • Maintain a clean and organized sales floor, ensuring merchandise is attractively displayed.
3. Sales and Target Achievement:
   • Drive sales by actively engaging customers and promoting products.
   • Meet or exceed both individual and team sales targets.
   • Monitor sales trends and identify areas for improvement.
   • Collaborate with the store manager to formulate strategies that boost sales and customer satisfaction.
4. Inventory Management:
   • Assist in receiving, organizing, and replenishing merchandise stock.
   • Conduct regular inventory counts and support stock management efforts.
   • Ensure products are accurately priced and labeled.

Requirements:

• High school diploma or equivalent; additional education or training in retail management is advantageous.
• Proven experience in a retail sales role with a record of meeting or exceeding sales goals.
• Strong leadership skills and ability to manage a team effectively.
• Excellent communication and interpersonal abilities.
• Customer-focused with a passion for delivering exceptional service.
• Ability to thrive in a fast-paced environment and juggle multiple tasks.
• Basic computer skills and familiarity with point-of-sale systems.

This is an Equal Opportunity Employer. All applicants are informed of their rights as required by federal employment laws. For additional information, please consult the Know Your Rights notice from the Department of Labor.