Job Details

Customer Service Associate

Are you passionate about providing exceptional customer service and being the first friendly face clients encounter? We're proactively building our candidate pipeline for a Customer Service Associate role. While there's not a current opening, we expect future opportunities and want to connect with service-minded professionals who are ready to make an impact.

Requirements

What You'll Do:

• Greet and assist customers in-person, by phone, and via email
• Help troubleshoot customer concerns and resolve billing questions
• Update homeowner and association information in our system
• Collaborate with internal teams and vendors to resolve issues
• Support general office tasks including scanning, printing, and faxing
• Provide technical assistance and product support when needed
• Maintain a clean and organized work area and alert manager to supply needs

What You Bring:

• A service-first mindset and friendly, professional communication style
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong time management and attention to detail
• Comfort navigating internal systems and general office equipment
• High school diploma or GED required
• 1+ year of customer service or administrative experience preferred

Work Environment:

• In-person, office-based role with frequent interaction
• Regular business hours, Monday through Friday

Pay Transparency (CA): The hourly pay for this position is $19.00.

Equal Opportunity Employer: We're proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.