Job Details

Spa Receptionist

This role will be located at one of Discovery Land Company's locations: The Madison Club, set outside of La Quinta, CA. The Madison Club is seeking a Spa Receptionist to join the Wellness Department. The Spa Receptionist is responsible for the first impression when members and guests walk into our Spa and Wellness facilities and has the distinct ability to have a direct impact on the experience of our members and guests. The Spa Receptionist will be responsible for checking members/guests in and out for their respective treatments and booking appointments by phone and in person. The Spa Receptionist will provide members/guests with assistance regarding any questions and reasonable requests. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Greet members with a warm, friendly and sincere welcome upon arrival.
• Check members/guests in and out of their spa treatments.
• Obtain and help maintain member intake forms, consent forms, and other documentation.
• Provide anticipatory service to members, including offering information about club services, activities, and directing/cross-selling members to other areas of the club/property.
• Tour the spa facility with prospects, new members, and establish rapport with members.
• Educate members about products or services that can complement the treatment.
• Answer phones and book appointments. Must send confirmation in a timely manner or communicate when you expect to confirm their booking.
• Actively promote the Wellness Program, treatments, retail, and available promotions.
• Look up past transactions & preferences in Point-of-Sale Program.
• Revise tickets to include required detailed information.
• Manage daily scheduling and spreadsheets.
• Knowledge of retail products and ability to explain, suggest and sell.
• Unpack, label, display and inventory retail.
• Listens and addresses member requests and responds with appropriate action and provides accurate information.
• Conduct daily front desk/lobby area checklist inspection noting inconsistencies and accuracies and communicating to the Spa/Salon Manager.
• Diffuse member challenges and communicate issues or complaints through the appropriate channels in a timely manner.
• Assist spa attendants and locker room staff to maintain clean and stocked locker room facilities as needed.

Qualifications

• High School diploma or GED equivalent required. Additional degrees and certifications preferred.
• Prior experience in luxury resorts, spas, or private clubs, preferred.
• Previous Experience with Point of Sales Programs, Jonas and/or TEI experience preferred.
• Must have strong computer, phone and verbal skills.
• Detail oriented with the ability to multi-task and work well alone.
• Outstanding people skills and a warm, friendly personality.
• Knowledge and understanding of all spa services and operations.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits

• The hourly rate for this role is $20-25 and is based on applicable and specialized experience and location.
• Medical, Dental, and Vision Benefits (Full-Time Year-Round Only)
• 401k Contribution (Full-Time Year-Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year-Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Nestled in California's desert paradise, The Madison Club is La Quinta's most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California's classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery's signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences.

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world.