Job Details

Supports the mission to continuously improve the quality and cost effectiveness of care by listening to patients, advocating patients concerns, facilitating change to meet the needs of our patients and proactively problem solves to meet patient needs and expectations on an ongoing basis. Acts as liaison between patients and the organizations administration, staff and physicians. Directs, monitors and coordinates the patient complaint management program, and intervenes to provide Risk Prevention as necessary. Supports Customer Service and Patient Satisfaction. Job Description:Education:Required: High school diploma, GED or higher level degree. Preferred: Bachelor's degree Licensure/ Certification:N/ A - Experience:Required: Five (5) years of experience in customer service in a healthcare setting. Reports To: Senior Director-Organizational Transformation. Supervises: N/ A - Ages of Patients: Pediatric, Adolescent, Adult, Geriatric. Blood Borne Pathogens: Minimal/ No Potential. Skills, ...Relations, Patient, Coordinator, Customer Service, Department Leader, Healthcare, Business Services, Risk