Job Details

The Concierge is responsible for welcoming members and guests and responding to their needs while working at the front desk and/or entrance to the facility. Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club. This position reports to Member Service Manager. KEY RESPONSIBILITIES: Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite. Respond to requests and direct calls to staff members and relay messages. Screen members and guests for applicable building access, according to community regulations. Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events. Maintain daily standard operating procedures for the opening. Assist Member Services Manager with administ...Concierge, Customer Service, Service Manager, Member Service, Hotel