Job Details

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Assistant Director of Operations - Rooms

jdv by Hyatt Hotel Kabuki US - CA - San Francisco

Hotel Operations

Full-time

Yearly US Dollar (USD) pay basis

Summary

Duties include:

· Responsible for short and long term planning and the management of the Rooms Operations

· Assist with the oversight of the Food & Beverage division

· Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

· Direct and oversee development of employees

· Hire, train, empower, coach and counsel, performance and salary reviews

· Cover and support in Front Office and Housekeeping Operations as needed

· Drive Hotel Metrics and Financial targets

· Oversee and support the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations

· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

· Implement procedures to increase guest and associate satisfaction

· Maintaining Hyatt standards of service and ensure their implementation

· Maintain communications with Corporate Staff

· Coach and counsel employees to reflect Hyatt service standards and procedures

The salary range for this position is $76,700 - $115,300

Hyatt is an Equal Employment Opportunity Employer for individuals with Disabilities and Veterans.

Qualifications:

· Prior hotel front office experience required.

· Prior leadership experience.

· Minimum of 4 years' experience working in a fast-paced environment.

· Strong communication and leadership skills.

Qualifications

Duties include:

· Responsible for short and long term planning and the management of the Rooms Operations

· Assist with the oversight of the Food & Beverage division

· Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

· Direct and oversee development of employees

· Hire, train, empower, coach and counsel, performance and salary reviews

· Cover and support in Front Office and Housekeeping Operations as needed

· Drive Hotel Metrics and Financial targets

· Oversee and support the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage/rooms operations

· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

· Implement procedures to increase guest and associate satisfaction

· Maintaining Hyatt standards of service and ensure their implementation

· Maintain communications with Corporate Staff

· Coach and counsel employees to reflect Hyatt service standards and procedures

The salary range for this position is $76,700 - $115,300

Hyatt is an Equal Employment Opportunity Employer for individuals with Disabilities and Veterans.

Qualifications:

· Prior hotel front office experience required.

· Prior leadership experience.

· Minimum of 4 years' experience working in a fast-paced environment.

· Strong communication and leadership skills.

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