Job Details

This position will implement trainings for the Rooms and F&B Division to improve consistency and service standards. The trainings will focus on Soft Skill training, Coyle Audit situational training, and Moments of Service. This position will conduct (Monthly training session) to the FB/ Rooms division team together, to create a synergy between the two divisions. Reports to: Director of Rooms & Director of Food & Beverage Responsibilities Team Leadership, Management, and Accountability. Onboarding of all new associates to the Rooms/ FB Operational team(s). Foster a culture of compliance in Rooms/ F&B operations departments to service training:Moments of Service Audits. Coyle Audits. Food and Beverage Service Standards. Rooms Division Service standards. Ensure compliance with OSC training requirements. Final evaluation of associates to ensure all touch points are adhere to. Utilize Medallia feedback and measure effectiveness of training. Assess trainers in departments to ensure proper st...Operations, Training, Manager, Operation, Manufacturing, Hotel