Job Details

Duties and Responsibilities: - A warm personality, attentive, and presentable. - Committed to delivering high levels of customer service. - Responds courteously and efficiently to queries and problems from guests, and all staff. - Encourages a team spirit amongst staff members with leadership and guidance - Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs guest service, front office, reservations and front desk agents in the details of work. Observes performance and encourages improvement. - Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high-quality guest relations. - Supervise desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement. - Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, iss...Office Supervisor, Supervisor, Office, Hotel, Business Services, Skills