Job Details

Palisades Hospitality is a bespoke hospitality management company with a curated portfolio of properties across the Western United States. Based in Northern California, Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale that leave a lasting impact on guests and communities. With an elevated yet approachable touch, Palisades excels in crafting captivating experiences for travelers and diners seeking connection and authenticity, maintaining a genuine, locally-loved spirit in beloved destinations and neighborhoods.

We're seeking a Senior Director of Operations to oversee our Piatti Brand. This position will be based out of our flagship location and home office in Mill Valley, CA. While working under Palisades Hospitality, your employment entity will be Piatti. Locations are throughout CA, with one in Seattle, WA, and two in San Antonio, TX, and will continue to expand. This is a hybrid position requiring 2 days in the office and frequent travel. Candidates must have experience overseeing multi-unit restaurant operations; relocation assistance is available.

WHAT WOULD YOU DO AS SENIOR DIRECTOR OF BRAND OPERATIONS?

The Senior Director of Brand Operations plays a key role in advancing the Piatti brand, built on a people-focused culture emphasizing quality, consistency, and creativity. Responsibilities include working with Regional Directors and General Managers to enhance service culture, food quality, and overall restaurant performance. This is a field-based role requiring travel.

The position involves significant participation in brand expansion, including pre-opening and opening activities, collaborating closely with the pre-opening team.

Palisades Hospitality Group has committed to a new strategic direction focused on creativity and innovation to drive sustainable results. The ideal candidate will be an inspiring leader supporting and executing the brand's vision, capable of sparking creativity and generating new ideas across existing and future projects. Success will be measured by financial performance, guest loyalty, and employee retention and development.

ESSENTIAL FUNCTIONS:

• Building brand strength through financial performance, KPIs, and expansion
• Supporting and embodying a company culture aligned with Palisades' mission, vision, and values
• Developing strategies to identify new revenue opportunities within the Piatti brand
• Recruiting and training new leaders
• Implementing new initiatives with support from relevant departments
• Creating annual business plans with property leadership
• Maintaining quality standards by setting clear expectations for General Managers and Chefs
• Ensuring a remarkable guest dining experience
• Collaborating across departments including Finance, Marketing, IT, and People + Culture
• Leading portfolio-wide budgeting, forecasting, marketing, and operational planning
• Serving as key contact for ownership groups and brand partners
• Proactively addressing team performance issues
• Ensuring compliance with laws, regulations, and franchise agreements

Piatti is a division of Palisades Hospitality, managing over 20 hotels and restaurants, and providing consulting services in finance, design, and development. Palisades is dedicated to creating impactful, design-driven spaces rooted in local culture.

Benefits for eligible full-time employees include:

• Health: Medical, Dental, Vision, Life, FSA, HSA, Legal, Transportation
• Retirement: 401(k) savings plan available to all employees over 18
• Perks: 3 weeks PTO, Travel + Dining discounts, milestone bonuses