Job Details

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, trusted by many Fortune 500 and Fortune 100 companies. PagerDuty helps deliver always-on digital experiences to modern businesses.

We're looking for a dynamic, strategic, and hands-on Senior Leader to head our Professional Services team. You'll drive customer success through design, implementation, and continuous improvement of service delivery, lead a high-performing team, partner with cross-functional leaders, and help scale the business.

Key Responsibilities

• Develop and Own Delivery Methodology: Architect, implement, and refine a scalable, repeatable, high-quality delivery methodology for all professional services engagements. Leverage AI and automation to streamline processes, improve consistency, and drive operational efficiency. Ensure alignment with company goals, customer needs, and industry best practices.
• Scale Delivery to Support Senior Consultants: Design delivery models that enable senior consultants to focus on strategic, high-value activities by automating routine tasks and standardizing repeatable work. Build frameworks that allow the team to deliver at scale without sacrificing quality.
• Team Leadership: Build, mentor, and inspire a team of project managers, consultants, and technical experts. Foster a culture of accountability, collaboration, and continuous learning.
• Customer Engagement: Oversee the successful delivery of complex projects for enterprise customers, ensuring high satisfaction and measurable business outcomes.
• Operational Excellence: Establish and track KPIs for project delivery, resource utilization, and customer satisfaction. Drive process improvements and operational efficiencies through AI-driven tools and automation.
• Stakeholder Collaboration: Work with Sales, Product, Customer Success, and Support to ensure seamless handoffs and a unified customer experience.
• Thought Leadership: Stay current on industry trends, AI advancements, and best practices. Represent the company at industry events and with key clients as a trusted advisor.

Required Skills & Experience

• 10+ years of experience in professional services or consulting, with at least 5 years in a senior leadership role.
• Proven ability to build and scale delivery methodologies for complex, multi-phase projects, including AI and automation integration.
• Strong understanding of project management frameworks (e.g., Agile, Waterfall, hybrid approaches).
• Experience designing delivery models that support and enable senior-level consultants.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Bachelor's degree required; advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus.

PagerDuty is a flexible, hybrid workplace. We embrace in-person collaboration as part of our culture and require occasional on-site presence where appropriate.

This role is expected to come into our San Francisco office 2-3 times per week.

Compensation: The base salary range for this position is $180,000-$275,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Salary ranges are determined by role, level, and location and may vary by market location, knowledge, skills, and experience.

Your recruiter can share more about the specific offerings for this role and the salary range for your primary work location during the hiring process.

What we offer

• Comprehensive benefits package from day one
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Wellness days and additional company-wide paid time off
• Paid parental leave
• Paid volunteer time off
• Mental wellness programs

Equal Opportunity: PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Location and Compliance: PagerDuty operates a hybrid work model with offices in multiple cities. Location restrictions may apply by role. We comply with applicable laws and maintain privacy and accessibility accommodations.

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To apply, please submit your resume. If you don't meet every requirement, we encourage you to apply and share your potential and full professional story.