Job Details

Housekeeping Laundry Manager

Salary: $68,840 - $72,200

The Laundry Housekeeping Manager is primarily responsible for managing daily laundry operations of the hotel's laundry facility ensuring efficient and high-quality laundering of linens, towels, uniforms, and other hotel related textiles. Ensure an impeccable level of cleanliness and aesthetics throughout the hotel. Assist with hiring, lead in training and SOPs, and manage housekeeping staff for optimal performance in both quality and efficiency. Continually working toward advancing Sensei's vision to elevate and innovate in key areas while managing efficiencies and quality throughout all processes.

Essential Duties and Responsibilities

• Oversee the operation staff conducting washing & drying, including loading all laundry into washers with specified cleaning agents and drying as directed per each item's specific instruction
• Manage the procedure to identify stained or damaged items and determine status for repair, spot treatment, rewash, and/or discard
• Ensure the staff is following the standard for pressing and folding clean articles
• Maintain inventory of all linens, terry, and laundry cleaning supplies
• Monitor guest laundry program ensuring requests are handled in a timely manner, delivering guest laundry and guest request items according to Sensei's pre-established standard procedures
• Conduct and manage the cleaning of Resort's rugs, carpets, walls, and upholstered furniture
• Maintain all laundry equipment reporting any faulty equipment, supply needs, maintenance needs, safety hazards, and other concerns immediately to your supervisor
• Completing assigned tasks as outlined by department head and in a timely manner
• Support department with daily inspection program for all guestrooms and public spaces. Regularly inspect rooms, public areas, and exterior for appropriate cleanliness level
• Manage Housekeeping and Laundry Operations and Supplies in a fiscally responsible manner; oversee and maintain sufficient inventories to ensure all employees have proper supplies and equipment and guests have access to all brand approved guest supplies
• Assist to ensure proper setup of the daily Housekeeping boards and work assignments
• Conduct a daily departmental "Torii Time" line up with the team
• Assess daily guest room inventory, assign projects as needed, inspect and address all special requests
• Supervise cleaning schedules during the day and overnight for all public areas, F&B areas, and BOH; inspect and coordinate overnight cleaning schedules and tasks
• Ensure all supplies and equipment are properly stored and designated inventories are maintained to established par levels
• Ensure rooms are clean and available to guests in a timely and efficient manner, and VIP rooms or special requests are set-up and available appropriately
• Lead, train, and supervise attendants assigned to guest rooms, turndown, laundry, and public areas, and housepersons in all areas to ensure staff is in full understanding of performance expectations
• Provide team member coaching and counseling based on inspection results and actively assign property improvement tasks based on inspection results
• Ensure guest room status is effectively communicated to the ES Desk in a timely and efficient manner
• Empower staff to provide excellent customer service and exceed expectations
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement in service performance
• Respond to and resolve any guest issues and complaints regarding housekeeping services
• Effectively communicate to staff and/or other departments any areas that need attention and follow up to ensure that deficiencies are addressed immediately
• Communicate and coordinate with Engineering to ensure the efficient repair and maintenance of items related to guestrooms and public areas
• Observe all OSHA, local, and federal safety guidelines and maintain a healthy and safe environment for employees and guests
• Take immediate action to resolve any issues or obstacles that could result in compromised safety or injury and actively participate in promoting company safety initiatives
• Lead by example with the ability to mentor, inspire, and set clear expectations aligned with the Sensei Culture, brand standards of guest experience, and service guidelines
• Maintain a strong unwavering commitment to ensure employees are well cared for in their daily work and that wellbeing activities and opportunities for growth are provided
• Any and all related duties as assigned by the Director of Rooms and the General Manager
• Leadership Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely, and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Due to the intimate nature of the resort with a limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Degree or Equivalent
• 2+ years of leadership experience in Housekeeping Laundry Operations
• 2+ years experience in working knowledge of Housekeeping and Front Office operational systems, Laundry Facilities
• Familiar and comfortable with technology and applications such as Excel, Word, Asana, Slack, Alice
• Strong personal commitment to wellness and motivated to live the Sensei Way
• Discerning attention to detail and dedication to brand presentation

Required Technical / Other Skills and Abilities

• Strong organizational and analytical skills
• Self-directed with the ability to meet demands and deadlines and to be efficient and productive in a dynamic environment
• Ability to recruit, train, develop, motivate, and inspire a successful team
• Ability to integrate company values throughout all interactions
• Excellent written, verbal, and interpersonal communication skills

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest, and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana'i, Hawaii, in partnership with Four Seasons' lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment, and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led, and supported by the latest technology.

Traits We Value

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills, and professional experiences
• Loves a good challenge
• A strong sense of curiosity
• Embraces feedback and constantly seeks to improve
• Collaborative and knows how to get things done as part of a team

Compensation & Benefits

• Competitive salary & benefits
• Medical, dental, and vision insurance
• 401k and FSA plans
• Wellness benefit
• Employee events and recognition programs