Job Details

Customer Care Analyst - Remote

Location: Remote

Work Type: Full Time Regular

Job No: 504179

Categories: Customer Service

Application Closes: Closes Sep 14, 2025

Join our supportive and dedicated team as a Customer Care Analyst, where your work goes beyond answering calls youll provide clarity and care when customers need it most. Our callers include seniors transitioning to Medicare, some facing complex health challenges, and individuals managing their final wishes through life insurance beneficiary decisions, among others.

While the work is fast-paced and at times, complex, with back-to-back calls and varying customer needs, its also incredibly meaningful. Youll be the steady voice our customers rely on, playing a vital role in building trust, guiding them through tough moments and creating lasting positive experiences.

If you're looking for a rewarding career where you can truly make an impact, we encourage you to apply today.

TRAINING DATES & SCHEDULE

Our next start dates are October 17 or October 31, with virtual training beginning October 20 and November 3. Training will run for two weeks, Monday through Friday, from 8:00 AM to 4:30 PM CST.

After training, your regular shift will transition to our closing hours: 9:00 AM to 5:30 PM CST.

WHAT WE CAN OFFER YOU:

• Hourly Wage: $19.50, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Provide exceptional service in a high-volume contact center environment by handling back-to-back inbound calls, many of which involve complex or emotionally sensitive situations.
• Support customers navigating challenging experiences with empathy, professionalism and urgency, de-escalating concerns and turning tough moments into positive outcomes.
• Manage multiple systems and screens while resolving inquiries accurately, all while meeting or exceeding productivity, quality and attendance goals in a fast-paced environment.
• Build strong, collaborative relationships with your team, internal partners and customers, while upholding our values of customer focus, integrity, innovation, accountability and collaboration.

WHAT YOULL BRING:

• Strong communication skillsYou listen with empathy, speak with clarity and know how to build trust, even during tough conversations.
• Problem-solving mindsetYoure quick to assess a situation and work toward a resolution, aiming to take care of the customers need in just one call.
• Accountability and reliabilityYou show up for our customers and your team, consistently meeting schedule expectations and taking ownership of your work.
• Tech-savvy confidenceYoure comfortable navigating multiple systems, troubleshooting online portal issues and guiding customers step-by-step over the phone.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience in a customer service or contact center environment.
• Experience with the application of policies, practices and procedures in a business environment.
• Exposure to the insurance or healthcare industry.
• Basic understanding of life and health insurance products, terminology and processes.
• Willingness to actively participate in team huddles, including on-camera engagement.
• Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business need.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at ...@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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