Job Details

Job Summary

The Inbound Sales Associate is responsible for responding to and qualifying inbound leads across various digital and phone channels. This role is often the first human interaction a prospect has with our brand, making responsiveness, professionalism, and follow-through essential. Inbound Sales Associates ensure timely lead follow-up, assess fit and interest, and route qualified opportunities to the appropriate sales team for further engagement.

Role & Responsibilities

• Respond promptly to inbound leads via email, phone, web forms, and other platforms.
• Qualify leads based on predefined criteria and determine next steps for routing.
• Maintain detailed records of lead interactions and outcomes in CRM and supporting tracking files.
• Collaborate with SDRs and RSDs on handoff processes and opportunity tracking.
• Meet or exceed daily follow-up, response time, and qualification targets.
• Ensure a positive and professional customer experience in every interaction.
• Monitor lead sources and provide feedback on trends or recurring inquiries.
• Support Inbound team with preparing and sharing weekly lead activity reports.
• Participate in regular team meetings to stay aligned on priorities and updates.

Core Competencies

• Responsiveness
• Customer Focus
• Active Listening
• Attention to Detail
• Communication
• Follow-Through
• Integrity
• Organization
• Adaptability
• Process Discipline
• Team Collaboration

Key Skills

• Lead Qualification
• Speed-to-Lead Execution
• CRM Proficiency
• Written and Verbal Communication
• Intake and Triage
• Data Entry
• Organization
• Time Management
• Decision-Making
• Prospect Engagement

Qualifications

• Bachelor's degree preferred or equivalent professional experience
• 1-2 years of experience in a sales support, customer service, or lead qualification role
• Proven success meeting response time and lead conversion benchmarks
• Strong communication and interpersonal skills
• Experience with CRM platforms and basic reporting
• Detail-oriented, organized, and comfortable working remotely

Apply to Compass Group today!

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This job post is not necessarily an exhaustive list of all responsibilities, skills, tasks, or requirements. The Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider qualified applicants, including those with a criminal history, in a manner consistent with applicable laws.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable laws. For positions in Washington State, Maryland, or to be performed Remotely, see benefits information.

Req ID: 1460881

Compass Corporate

MIRANDA CARTERET