Job Details

Outbound Call Specialist

As an Outbound Call Specialist at Umbrella BPO, you will play by engaging with warm leads through outbound calls. You will be responsible for asking qualifying questions to assess their needs and interests, ensuring a smooth handoff to our sales team.

Excellent English speaking and phone skills are required

Key Responsibilities:

1. Lead Qualification:
• Conduct outbound calls to warm leads.
• Qualify leads by understanding their needs and determining their potential fit with our services.
• Ask qualifying questions to identify potential fit.
• Hand off qualified leads to the sales team for further engagement.
2. Pipeline Management:
• Maintain accurate records of interactions and feedback.
• Manage leads through the sales pipeline by setting appointments and tracking progress towards meeting sales goals.
• Use CRM software to maintain accurate records of all interactions and activities.
3. Collaboration:
• Work closely with the sales team and leadership to develop strategies for reaching sales targets.
4. Reporting:
• Provide regular reports on sales activities and results to management.
• Analyze performance metrics to identify areas for improvement.

Qualifications:

• Professional English fluency
• Minimum 2-3 years of experience in sales or customer service
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships with potential clients
• Knowledge of sales techniques and strategies
• Strong problem-solving and negotiation skills
• Time management and organizational skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• Bachelor's Degree (Nice to have)

What We Provide:

• Full-time (40 hours a week)
• Location: Remote
• Competitive salary compensation based on experience
• Training and growth opportunities provided by Umbrella BPO and outside entities
• Ability to grow your career and determine your next move at Umbrella BPO

Why Umbrella BPO?

Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business-from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.