Job Details

The Community Manager will manage the day-to-day operations of this beautiful 320 unit property in Palm Desert. The right person will maintain the property and all related management functions, including coordinating leasing and marketing efforts, approve move-ins, lease renewals, resident and employee relations, team building and other duties and responsibilities. Onsite living required, Apartment included!

• - Follow/ implement/ enforce all ethical/ organizational/ legal business standards
• - After hours, point of contact for on-call Staff, Answering Service, and Courtesy Patrol
• - Reports: weekly, monthly, quarterly
• - Conflict resolution: staff, residents
• - Spearhead/ Supervise timely responses to resident needs, concerns, complaints
• - Coordinate efforts with Leasing Manager regarding resident events
• - Resident Retention
• - Point of contact for legal/ evictions.
• - Physically representing property at legal proceedings.
• - Supervising/ coordinate efforts with Assistant Manager regarding the pursuit of delinquency
• - Supervising/ coordinating the pursuit of collections of past accounts
• - Reviewing/ assessing market survey data
• - Approve forecasting rates/ specials/ concessions to achieve the property's occupancy/ income goals - Hot Sheets
• - Coordinating efforts with Leasing Manager regarding Offer to Renew/ Lease Renewal letters
• - Resident letters, payroll, petty cash
• - Identifying areas of improvement
• - Establishing/ maintaining SOP: front office, maintenance
• - Application review/ approval/ override- if required
• - Proficient in voucher application process
• - Budget evaluation/ control
• - Accounts Payable
• - Supervise maintenance department
• - Coordinate efforts with maintenance manager
• - Supervise marketing/ leasing department
• - Ensuring all third-party advertisement sources are updated
• - Inspecting grounds/ buildings/ amenities
• - Quarterly meetings with ownership
• - Giving updates on property performance
• - Approve implementing specials
• - Oversee Inspections (balcony, move outs, annual safety) - Manager's responsibility
• - Oversee Employee & Resident events, Advertising and Decorating
• - Preparing/ sending files to legal
• - All other tasks assigned by the Regional Manager

REQUIREMENT

• Knowledge of organizational and community policies and procedures.
• Ability to apply policies and procedures to solve everyday issues.
• Ability to create, compose and edit written materials
• Demonstrated knowledge of demographics surrounding the assigned community.
• Must be self-motivated and a positive team member with effective communication and client relations skills.
• Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting task
• Ability to exercise initiative and problem-solving skills
• Ability to establish priorities and coordinate work activities
• Possess professional, friendly telephone and greeting skills
• Demonstrated experience in providing customer service
• Knowledge of computer systems including Microsoft Office programs, Internet and email at a highly proficient level

QUALIFICATIONS & SKILLS

• High school diploma required
• Property Management Certification is a plus
• 5+ years of general work experience
• 2+ years of experience in residential leasing/sales
• Previous supervisory experience a plus
• Previous experience/responsibilities with operational planning and management a plus
• Demonstrable computer abilities: Microsoft Office programs, Internet and email
• Previous experience with Yardi a plus
• Excellent writing and speaking skills

BENEFITS

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k)

ModernHR is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.