Job Details

JOB DESCRIPTION SUMMARY
Accommodates guest of the Hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)
* Monitor and analyze room inventory to maximize occupancy and increase average rate.
* Answers the telephone using appropriate greeting.
* Process guest telephone request in a timely manner
* Understand and implementing new and existing front office procedures.
* Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.
* Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.
* Help train new and existing employees for the efficient operation of the department.
* Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-= smoking room, and notify guest of check in and out time.
* Keeps records of room availability and guest s accounts, and Deposits guests valuables in hotel safe deposit box..
* Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions to bellhop.
* Responsible for accurately processing transactions.
* Carries out responsibilities in accordance with the organizations polices, procedures.
* Responsibilities include assistants to train Guest Representatives I in taking reservations and operating Computer terminals and printers to store and receive reservation data.
SUPERVISORY RESPONSIBILITIES
None
GAMING EXPERIENCE NOT REQUIRED