Job Details

Job Title: Customer Service Representative

Company: Ceylan Worldwide

Location: (Remote)

Employment Type: Full-Time

About Ceylan Worldwide

Ceylan Worldwide is a global trading and services company committed to delivering high-quality solutions, exceptional customer experiences, and long-term value to clients across multiple markets. We pride ourselves on professionalism, innovation, and customer-centric operations.

Job Summary

We're looking for a friendly and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you'll provide assistance, answer inquiries, and ensure a positive experience.

Responsibilities:

- Handle incoming customer inquiries via phone, email, or chat

- Provide accurate information about products, services, and company policies

- Assist customers with orders, returns, and issues

- Record and maintain customer information and interactions

- Collaborate with other departments to ensure seamless customer experiences

- Address and resolve customer complaints or concerns

- Follow up with customers to ensure satisfaction and gather feedback

- Stay informed about product updates, promotions, and company policies

Requirements:

- Proven experience as a Customer Service Representative or similar role

- Excellent verbal and written communication skills

- Strong interpersonal and problem-solving abilities

- Patience and empathy when dealing with customer inquiries or concerns

- Familiarity with customer service software, databases, and tools

- High school diploma or equivalent; additional education in customer service or related field is a plus

- Basic computer skills and proficiency in using office software

Skills:

- Strong communication and presentation skills

- Ability to multitask, prioritize, and manage time effectively

- Customer-oriented mindset with adaptability to different personality types

- Proficiency in using CRM systems and practices

- Excellent problem-solving and analytical skills

Compensation and Benefits

- Competitive salary: $68,000 - $90,000 per year

- Comprehensive benefits package, including health, dental, and vision insurance

- 401(k) plan with company match

- Paid time off and holidays

- Opportunities for professional development and growth

- Dynamic and supportive work environment

How to Apply

Interested candidates are encouraged to apply by submitting their updated CV and a brief cover letter outlining their relevant experience.

Ceylan Worldwide is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Requirements

- Proven experience as a Customer Service Representative or similar role

- Excellent verbal and written communication skills

- Strong interpersonal and problem-solving abilities

- Patience and empathy when dealing with customer inquiries or concerns

- Familiarity with customer service software, databases, and tools

- High school diploma or equivalent; additional education in customer service or related field is a plus

- Basic computer skills and proficiency in using office software

Benefits

- Competitive salary: $68,000 - $90,000 per year

- Comprehensive benefits package, including health, dental, and vision insurance

- 401(k) plan with company match

- Paid time off and holidays

- Opportunities for professional development and growth

- Dynamic and supportive work environment