Job Details
2026 Seasonal Credentials Gate Staff
2025-12-20 Desert Champions Indian Wells,CA
Description:
Requirements
DUTIES AND RESPONSIBILITIES
• Greet and assist guests, staff, media, and vendors at entry points *
• Scan and verify credentials using RFID scanning equipment *
• Ensure individuals are entering the correct designated areas *
• Always maintain a professional and friendly demeanor *
• Provide basic event information and directions as needed *
• Provide courteous and efficient customer service to staff, vendors, and guests picking up credentials *
• Report any access concerns or credential issues to supervisor *
• Follow credentialing and security procedures established by tournament management *
• Maintain confidentiality of sensitive information related to access and credentials *
• Perform additional duties as assigned by the credentials manager
*Essential Job Function
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION & EXPERIENCE
• High School diploma or general education degree (GED) Required
• Current or prior experience in customer service a plus
• Prior customer service or event experience helpful, but not required
• Credential program training provided
KNOWLEDGE, SKILLS, & OTHER ABILITIES
• Strong communications and customer service skills
• Ability to remain calm and professional in a fast-paced environment
• Reliable, punctual, and attentive to details
• Able to stand for extended periods of time
REQUIRED LICENCES & CERTIFICATIONS
• California Workplace Harassment Prevention certification
• California Workplace Violence Prevention certification
LANGUAGE ABILITY
• Ability to speak effectively with guests, vendors, co-workers, and all organization employees
• Ability to speak, read and understand English
REASONING ABILITY
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
MATH ABILITY
• Ability to apply basic concepts of math
COMPUTER KNOWLEDGE
• Basis computer literacy and using hand-held devices
• Time clock and mobile app
EQUIPMENT
• Touch Screen Computer
• Telephone
• RFID scanner
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to walk long distances and stand during entire shift
• Regularly required to stand, walk, stoop, kneel, crouch, talk, see, and hear
• Agility to frequently use hands and arms to reach, pick up, and move items
• Must be able to see and read small print
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions within reason, and such that it would not pose undue hardship.
• This position requires flexible working hours and will include nights, weekends, and major holidays
• May be required to work extended work hours during events or special projects
• Employee is regularly exposed to indoor and outdoor weather conditions
• Frequently exposed to cold, hot, wet, or humid conditions
• Noise level in the work environment is usually moderate
EOE
Description
POSITION OVERVIEW
The Seasonal Credentials Gate Staffplays an important role in welcoming guests and ensuring secure access throughout the BNP Paribas Open. This team is responsible for scanning and verifying credentials at designated entry points to ensure that only authorized individuals enter restricted areas.
Shifts will vary as follows:
- Mandatory Orientation (no exceptions): Sunday, February 15, 9am - 1pm
- March 1- 15, 2026, shifts available 7am - 3pm, 9am - 5pm, 10am - 6pm, 1pm - 9pm, and 5pm - 9pm
Requirements
DUTIES AND RESPONSIBILITIES
• Greet and assist guests, staff, media, and vendors at entry points *
• Scan and verify credentials using RFID scanning equipment *
• Ensure individuals are entering the correct designated areas *
• Always maintain a professional and friendly demeanor *
• Provide basic event information and directions as needed *
• Provide courteous and efficient customer service to staff, vendors, and guests picking up credentials *
• Report any access concerns or credential issues to supervisor *
• Follow credentialing and security procedures established by tournament management *
• Maintain confidentiality of sensitive information related to access and credentials *
• Perform additional duties as assigned by the credentials manager
*Essential Job Function
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION & EXPERIENCE
• High School diploma or general education degree (GED) Required
• Current or prior experience in customer service a plus
• Prior customer service or event experience helpful, but not required
• Credential program training provided
KNOWLEDGE, SKILLS, & OTHER ABILITIES
• Strong communications and customer service skills
• Ability to remain calm and professional in a fast-paced environment
• Reliable, punctual, and attentive to details
• Able to stand for extended periods of time
REQUIRED LICENCES & CERTIFICATIONS
• California Workplace Harassment Prevention certification
• California Workplace Violence Prevention certification
LANGUAGE ABILITY
• Ability to speak effectively with guests, vendors, co-workers, and all organization employees
• Ability to speak, read and understand English
REASONING ABILITY
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
MATH ABILITY
• Ability to apply basic concepts of math
COMPUTER KNOWLEDGE
• Basis computer literacy and using hand-held devices
• Time clock and mobile app
EQUIPMENT
• Touch Screen Computer
• Telephone
• RFID scanner
PHYSICAL DEMANDS
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to walk long distances and stand during entire shift
• Regularly required to stand, walk, stoop, kneel, crouch, talk, see, and hear
• Agility to frequently use hands and arms to reach, pick up, and move items
• Must be able to see and read small print
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions within reason, and such that it would not pose undue hardship.
• This position requires flexible working hours and will include nights, weekends, and major holidays
• May be required to work extended work hours during events or special projects
• Employee is regularly exposed to indoor and outdoor weather conditions
• Frequently exposed to cold, hot, wet, or humid conditions
• Noise level in the work environment is usually moderate
EOE