Job Details

JOB DESCRIPTION SUMMARY
Operates Housekeeping switchboard to relay incoming, outgoing and interoffice calls. Provides excellent customer service by answering calls efficiently and professionally along with an exceptional phone etiquette. Excellent ability to multi-task in a fast paced job setting with multiple departments and team members with exceptional customer service. Excellent communication skills with two-way radio, telephone and computer systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Answers all incoming calls and interoffice calls, transfers calls accordingly to the appropriate person or department.
• Takes information about guest requests to dispatch them to the appropriate person.
• Screens telephone calls for Team Members according to guidelines.
• Supplies information to callers and records messages.
• Follows up guest requests with a call back to assure that the request was completed to the guest's satisfaction.
• Operates the departmental two-way radio system, receiving and dispatching calls for Housekeeping.
• Elaborating Opera computer system reports as instructed.
• Updating the room status on the Opera system as needed.
• Assists in updating and maintaining inventory of Lost and Found items.
• Assists in the schedule preparation.
• Investigates complaints regarding service and equipment in order to take corrective action.
• Elaborates Work Orders for Facilities keeping track until completion.
• Assist Housekeeping Management with any details or work that need to be completed.
• Records data concerning work assignments, personnel actions, time edits, and prepares periodic reports.
• Performs clerical duties such as typing filing and computer inputs.
• Attends all scheduled meetings. ? Communicates with other departments as required.
• Assist in other Housekeeping areas as needed.

GAMING EXPERIENCE NOT REQUIRED

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION and/or EXPERIENCE
High School Diploma or G.E.D., 2 years of telephone operator experience preferred. Must have computer knowledge, with emphasis in hotel software.

WORKING CONDITIONS/PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job successfully the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 mile, climbing stairs/step ladders and sitting at a desk work station for the duration of the shift. Also may be subjected to a smoke filled environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 30 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-lined telephone.