Job Details

The Human Resources Representative – Benefits is responsible for supporting and administering Morongo Casino Resort & Spa's employee benefits programs. This role plays a key part in the day-to-day operations of benefits enrollment, maintenance, and compliance while providing high-quality service to Team Members. The Benefits Representative collaborates with insurance carriers, vendors, and internal departments to ensure seamless benefit processes and contributes to a positive employee experience.

• Enrolls eligible Team Members in benefits programs and maintains accurate benefit election data.
• Processes benefit changes including enrollments, cancellations, and deduction updates in accordance with Team Member status and coverage selections.
• Creates and maintains comprehensive benefit files and documentation, including enrollment forms, change requests, and beneficiary updates.
• Administers benefit termination processes for separating Team Members, including COBRA notifications and system updates.
• Conducts weekly new hire benefit orientation meetings to educate Team Members on available plans and enrollment procedures.
• Assists in coordinating Open Enrollment, 401(k) workshops, and annual Team Member Benefits Events.
• Ensures benefits-related documentation for active and terminated Team Members is accurately organized and filed.
• Collaborates with internal teams and external partners to ensure compliance with ACA and plan policies.
• Prepares communication materials, correspondence, and reports related to benefits administration.
• Provides in-person, phone, and email support to Team Members regarding benefit inquiries and issues.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This position does not include direct supervisory duties but may offer guidance to other team members as needed.

QUALIFICATIONS:

• Must maintain strict confidentiality of sensitive information.
• Proficient in Microsoft Office suite; knowledge of UKG Pro is preferred.
• Familiar with general office practices, including file management and scheduling.
• Effective in operating standard office equipment (copier, fax, calculator, multi-line telephone, etc.).
• Strong organizational skills and ability to manage multiple priorities.
• Excellent interpersonal and communication skills with a commitment to professional service.

EDUCATION and/or EXPERIENCE:

• Bachelor's degree in Human Resources, Business Administration, or a related field required.
• Professional certification in benefits (e.g., CEBS, PHR, or SHRM-CP) is a plus.
• Minimum of 3 years of experience in employee benefits administration or related HR functions.
• Solid understanding of health, dental, vision, life insurance, 401(k), and other benefit programs.
• Familiarity with relevant federal and state regulations, including ERISA, HIPAA, COBRA, and ACA.
• Experience using HRIS platforms (e.g., UKG Pro, ADP, or similar) preferred.
• Prior experience in a fast-paced, customer-service-focused environment strongly preferred.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and effectively in person, by phone, and in group settings.
• Lifting and Carrying: Occasionally lifts documents, equipment, or supplies weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands to operate a computer, calculator, and other standard office equipment.
• Mobility: Occasionally moves throughout the property and between departments for meetings and operational support.
• Stationary Work: Frequently remains seated at a desk or computer workstation for extended periods.
• Tool Operation: Regular use of computers, software applications, and standard office equipment.
• Visual Acuity: Requires close vision, depth perception, and the ability to adjust focus while reviewing data and documents.
• Working Conditions: Regularly works in both office and casino environments, with exposure to moderate to high noise levels and a smoking environment

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.