Job Details

Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Responsible for the integrity of the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. Sustains exceptional knowledge and awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Establishes and maintains collaborative and productive relationships with departmental leaders, store leadership, and 1 P/3 P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member saf...Customer Service, Team Leader, Department Manager, Leader, Store Leader, Team Lead, Grocery