Job Details

Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery. Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability. Anticipate staffing needs, talent plan and recruit both long and short term. Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences. Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path. Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture. Establish a culture of accountability through clear expectations...Team Leader, Leader, Assistant Manager, Engagement, Coach, Team Lead, Management, Retail