Job Details

Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards. Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete. Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed. Visit sites (not frequently required for after- hours support) and offices to check in with the managers and all other users to find new and resolve active issues. Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software. Interact with IT Operations ...Field Specialist, IT, Field, Operations Manager, Network Operations, Operations, Technology, Healthcare