Job Details

Effectively lead, direct, empower, and work alongside part-time staff with the goal of creating exceptional experiences at Acrisure Arena. Actively monitor team member interactions with guests, and fellow colleagues, to ensure a high level of guest satisfaction. Serve as the lead in the escalation of guest questions or complaints, ADA services, and information to guests with disabilities in a timely and professional manner. Create and lead events for Guest Experience staff recognition and provide continuous opportunities for staff to remain engaged. Coordinate staff check-ins, call offs, event briefings, breaks, and post event meetings with other guest services teammates. Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff. Work with colleagues on emergency planning and risk management to ensure a safe environment for everyone on property. Maintain guest experience assets, equipment, uniforms, supplies, etc. Collaborate with event se...Guest Experience, Part Time, Coordinator, Guest Service, Experience, Business Services, Staff