Job Details

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This role will be located at one of Discovery Land Company's locations: The Madison Club set outside of La Quinta, CA.

The Madison Club is seeking a Residential Services Assistant to join the Residential Services Department.

The Residential Services Assistant will be responsible for overseeing the general property management services through frequent home inspections such as housekeeping, maintenance, grocery shopping, laundry, package delivery and any other items as requested. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.
Key Responsibilities
• Provide exceptional service and communication at all times with members/guests, and team members.
• Inspect all work to ensure the highest quality of service.
• Stock and inspect properties prior to members/guest arrivals.
• Secure properties upon members/guests departure.
• Meet members/guests upon arrival and departure.
• Ensure pre-arrival/post-departure checklists for each home are completed in a timely manner and accurately.
• Report any emergency needs to the Director of Residential Services.
• Manage delivery of packages to members' homes as needed.
• Execute member requests promptly and with professional demeanor.
• Perform general maintenance tasks as applicable.
• Assist with coordinating and preparing rental unit usage.
• Maintain owner's binders inclusive of all appliance/amenity offerings within each home, to include owner's guides and assistance with operating.
• Coordinate with or assist other departments as needed.
• Other duties as assigned.

Qualifications
• High School Diploma or equivalent.
• Previous experience and proven success in the hospitality or service industry is strongly preferred.
• CPR, First Aid, AED Certification preferred.
• Must have a valid drivers licence in good standing.

Additional Requirements
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Benefits
• The Company's good faith estimate of the hourly rate it expects to pay for this role is $20-$22 and is based on applicable and specialized experience and location.
• Medical, Dental, and Vision Benefits (Full-Time Year-Round Only)
• 401k Contribution (Full-Time Year-Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year-Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Nestled in California's desert paradise, The Madison Club is La Quinta's most exclusive, private residential community, offering the finest golf and club facilities in an intimate and sophisticated setting. It is a place of effortless grace and charm with an ambiance of quiet sophistication, intimacy, and understated luxury. Offering a limited number of homes and memberships, The Madison Club is the modern interpretation of California's classic old-line country clubs, offering five-star dining and member events, wellness and fitness amenities, and Discovery's signature Outdoor Pursuits program. At The Madison Club, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit:

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: