Job Details

While this role is remote-based, the client requires candidates to live in the state of Michigan (MI).

We are looking for a talented individual to join our team as an Operations Specialist.

Operations support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice and operations guidelines. Operations support staff roles often encompass multiple areas including data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact.

For this opportunity, youre a great fit if you can

• Manage program data and conduct analysis.
• Assists Program Manager with Program utility braiding and other program metrics.
• Perform client and internal reporting and communications with exceptional attention to accuracy and professionalism.
• Train, review work quality, oversee timelines, address system functionality, and drive process improvements in cooperation with co-workers.
• Enter, track and report on customer data using a variety of tools.
• Communicate with customers regarding Program rules via email and phone.
• Participate in team and/or client meetings to provide updates and address action items, identify and elevate issues or areas of concern.
• Other duties as Program needs may change or require.

In this exciting career opportunity, you will have

• 3-6 years experience in data management and customer service
• Proficiency in Excel - able to perform intermediate to advanced level functions.

Successful Candidates will:

• Be responsive and sensitive to customers needs, and document each contact with the customer and any referring agency.
• Ensure adherence to internal and system protocols to use CLEAResult systems, documents, and tools, especially concerning confidential customer financial data.
• Ensure the Program Manager and other stakeholders remain informed of the status of projects.
• Have a track record of displaying excellent judgment and independent decision-making for matters concerning project execution, data storage, and data organization.

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative and Customer Service

Industries: Office Administration

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave