Job Details

(NYSE: ROK) | #LifeatROK ???? Talent Intelligence | International Recruiting and Sourcing SME | TA Career Mentor

Rockwell Automation is a global technology leader focused on helping the worlds manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers amazing companies that help feed the world, provide life?saving medicine on a global scale, and focus on clean water and green mobility our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if thats you we would love to have you join us!

Job Description

You will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first?line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will also report design, reliability and maintenance problems or bugs to design engineering/software engineering and may be involved in customer installation and training. You will offer support to customer/users where the product is highly technical or sophisticated in nature. This position reports to the LVD/Motion supervisor. You will work hybrid out of Mequon WI, Milwaukee WI, Mayfield Heights OH, or Houston, TX.

Your Responsibilities

• Effectively solve customer issues over phone or web?based interactions.
• Represent Remote Support Services (RSS) during commercially sensitive I2R and quality?related product concerns.
• Collaborate in a cross?functional capacity and engage the proper resources to drive high?profile technical support commercial issues to closure.
• Respond to situations where first?line product support has failed to isolate or fix issues in malfunctioning equipment or software.
• Update and author technical notes and other documentation with solutions or workarounds to commonly experienced issues, how?to guides, videos, etc. to improve customer satisfaction and acceptance.
• Participate in on?the?job training and other field opportunities to increase knowledge on new products and offerings.

The Essentials You Will Have

• Bachelors Degree
• Legal authorization to work in the US (no visa sponsorship).

The Preferred You Might Also Have

• 2+ years experience with related products or field service experience.
• Expertise in RA products such as architectural and component?level inverter drives (e.g., PowerFlex750 series, legacy, PF4xx, PF5xx) and motor control drive systems.
• Knowledge of standard Rockwell Automation software: Studio5000, ControlLogix, DeviceLogix, Connected Components Workbench (CCW), RSLinx, RSNetworx.
• Software tool skills: Webex, DPI platform, Vuforia/PTC Chalk, proposal works.
• Advanced system knowledge of safety, networks utilizing Stratix switches, multi?axis control, and robotics.

What We Offer

• Health insurance (medical, dental, vision)
• 401(k) benefit
• Paid time off
• Parental and caregiver leave
• Flexible work schedule with manager collaboration
• More benefits information at www.raquickfind.com

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) ###-####.

Seniority Level

Entry level

Employment Type

Full?time

Job Function

Information technology

Industries

Automation machinery manufacturing