Job Details

Super Dispatch is seeking a Fraud Investigations Specialist I to help **** identify, investigate, and prevent fraudulent activity.

Super Dispatch is a 100% distributed team so this role can be done anywhere in the US.

About You

As a Fraud Investigation Specialist I, you will handle complex fraud cases, lead investigations into high-severity incidents, and play a proactive role in fraud prevention. You will analyze patterns, collaborate cross-functionally, and recommend policy and product improvements. You'll also lead post-mortem's on major fraud events and contribute to fraud awareness across the company.

Why Super Dispatch

At Super Dispatch, we're not just changing the game - we're creating a whole new playing field in the auto transport industry. Super Dispatch is the next generation platform that is not only redefining efficiency but is also setting new standards for how vehicles are moved.

Our suite of tools, including the Carrier TMS, Shipper TMS, SuperPay, and the groundbreaking Super Loadboard, are designed with one goal in mind: making auto transport as easy as possible. Leverage the latest in industry trends, data, and user-friendly features, empowering carriers, shippers, and brokers to achieve operational excellence.

From minimizing paperwork to reducing wasted time and cutting costs, we tackle the challenges of the industry head-on, so you can focus on what you do best.

Welcome to Super Dispatch, where the future of auto transport is already a reality.

What You'll Do

Investigation & Analysis

• Lead in-depth investigations into fraud allegations (e.g., stolen vehicles, double brokering, payment disputes, identity theft, load theft, suspicious activity).
• Identify root causes such as unauthorized access, compromised accounts, unauthorized sub-brokering, or deliberate misuse of valid accounts.
• Collect, document, and preserve evidence following company and legal standards.
• Lead post-mortems on high-impact cases and recommend systemic improvements.

Fraud Prevention

• Monitor and detect suspicious activity in real time.
• Provide recommendations to improve fraud prevention controls and detection systems.
• Partner with Product, Trust & Safety, and Compliance to strengthen anti-fraud protections.

Collaboration & Reporting

• Prepare clear reports on fraud findings, case resolutions, and emerging trends.
• Contribute to monthly fraud reporting and leadership updates.
• Provide fraud-awareness training and guidance to internal teams.

What We're Looking For

Required

• 2+ years of fraud investigation, compliance, or risk management experience (preferably in logistics or marketplaces).
• Strong investigative, analytical, and critical-thinking skills.
• Excellent communication skills (written, verbal, cross-functional).

Preferred

• Experience with load boards, dispatch systems, or carrier/shipper operations.
• Knowledge of fraud schemes in logistics, transportation, or payments.
• Certified Fraud Examiner (CFE) or similar credential.

What We Offer

• Great Culture - We strive for transparency and you'll work with like minded highly motivated people excited about solving complex problems
• Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company
• Retirement - We provide both Stock Options and 401K with a company match
• Remote First Culture - We're a 100% distributed team!
• Gym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/mo)
• Generous Time Off - Flex PTO policy so you can take the time you need, when you need it as well as 6-12 weeks paid paternity leave
• Great Gear - we'll set you up for success with the latest tech and help you outfit your home office. And, a free Spotify premium account!

Location Requirement:
This position is only open to candidates located within the United States.

Citizenship Requirement:
Due to the nature of the work and applicable federal regulations, candidates must be U.S. citizens. Proof of U.S. citizenship will be required during the hiring process.

Does this sound like you? We'd love to hear from you if so.

Super Dispatch takes a market-based approach to pay, which may vary depending on your location. The pay scale salary or On-Target Earnings (OTE, for Sales roles) range for this position represents the low, middle, and high end of the salary or OTE range for this position based on all US locations. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Salary/OTE is just one component of our total rewards package. The pay scale or OTE ranges may be modified in the future.

All regular full-time employees are also eligible for excellent Medical, Dental and Vision coverage with generous premium contributions for both employees and their families, the option of a Health Savings Account with Employer Match, Company paid disability and life insurance with opportunity to add additional coverage for you and your family.

Super Dispatch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of this policy and legal compliance, Super Dispatch will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Super Dispatch will also accommodate a religious belief or practice (including religious dress and grooming practices, such as religious clothing or hairstyles) if the accommodation is reasonable and will not impose an undue hardship.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Super Dispatch, Inc. will comply with any and all applicable local, city, county, state and federal laws, regulations and orders now in effect or which may hereafter be enacted.