Job Details

About the Role

We are seeking a Principal Product Manager (PM) to lead our Distribution organization - the team responsible for all distribution and fulfillment across our B2B and B2C channels for Lodging, Cars, and Homes. This product manager will own the P&L for all of our distribution business and is critical for the growth of the travel business.

This leader will drive strategy and execution for how our inventory reaches partners and customers globally, ensuring best-in-class performance, reliability, and financial integrity.

Responsibilities

Distribution & Fulfillment Ownership

• Lead the team responsible for all distribution and fulfillment across B2B and B2C partners for Lodging, Cars, and Homes.
• Own the end-to-end experience of how supply is distributed, discovered, and booked across all partner channels.
• Drive efficiency and reliability in fulfillment processes to ensure seamless delivery of travel products.
• Lead integrations with partners, including technical discovery.

• Develop and own the product strategy for distributing our inventory to external bed banks and aggregators.
• Optimize the reach and monetization of our inventory across global marketplaces.
• Work closely with supply, partnerships, and engineering to scale inventory distribution and maintain competitive advantage.

• Oversee partner integrations and maintain the health of our technical distribution stack.
• Define, track, and improve key fulfillment metrics across all business lines (Lodging, Cars, Homes).
• Ensure a scalable, resilient, and performant architecture that supports rapid growth and innovation.

• Partner with Finance and Operations to manage the financial reconciliation framework for distribution transactions.
• Own product requirements and tooling for dispute management, transaction accuracy, and payment integrity.
• Enable automation and transparency in reconciliation processes through robust product infrastructure.

• Lead the strategy and evolution of our pricing infrastructure across all B2B and B2C partners.
• Build systems that enable flexible, dynamic, and profitable pricing configurations.
• Collaborate with Data Science, and Partner Success to optimize pricing models and margins.

• 5-7+ years of experience in Product Management, with at least 2+ in a senior or lead PM capacity.
• Proven experience owning product strategy and roadmaps in travel, marketplaces, or e-commerce.
• Deep understanding of partner integrations, APIs, pricing systems, and financial reconciliation.
• Excellent communication and stakeholder management skills across cross-functional teams.
• Demonstrated ability to define vision and execute high-impact, multi-year roadmaps.
• Strong experience with metrics-driven product development and defining KPIs.
• Analytical thinker with the ability to make trade-offs between cost, scale, and performance; Able to navigate complex technical and business domains.

• A strategic mindset paired with a builder's instinct.
• A passion for scaling global distribution networks and improving partner experiences.
• The ability to translate complex business goals into cohesive product strategy and execution.
  
  Perks and benefits of working with us:
• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Please ask us about our very generous parental leave, much above industry standards!.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.
• 100% employer paid Medical, Dental and Vision coverage for employees.
• Access to Disability & Life insurance.
• Health Reimbursement Account (HRA).
• DCA/ FSA and access to 401k plan
  
  More about Hopper
  
  At Hopper, we are on a mission to become the leading travel platform globally - powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people travel better and save more on their trips.
  
  The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers - with 70% of its users being Gen Z and millennials.
  
  While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands.
  
  Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
  
  Here are just a few stats that demonstrate the company's recent growth:
  
  
  • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS' channels every year.
  • Our fintech products - including Cancel for Any Reason and Flight Disruption Assistance - have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
  • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
  
  Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
  
  Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
  
  Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
  
  Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..
  
  Come take off with us!
  
  #LI-REMOTE