Job Details

SDS Product Support Specialist Software US or Canada Remote

Join to apply for the SDS Product Support Specialist Software US or Canada Remote role at Siemens Healthineers.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. Weencourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth.

As a Product Support Specialist for Oncology Software & IT Solutions, you will deliver expert incident and escalation management, orchestrate major incident responses, and ensure seamless release readiness.

Responsibilities

• Providing expert-level Incident & Escalation Management support to field personnel remotely and onsite (as needed)
• Efficiently orchestrating Major Incident Management situations
• Participating in Release Management processes to become familiar with products/updates prior to release
• Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends
• Continuously develop specialist depth as well as generalist breadth of technical superiority
• Support Knowledge Management program with a commitment to never solve the same problem twice
• Conduct formal and ad?hoc training sessions for field personnel
• Contribute to global TiX (Technical Information Exchange) forums to proliferate information to Field
• Participate in the emergency phone support and weekend standby rotation
• Author Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required

Qualifications

• Formal training/education in Information Technology (IT) or related fields; Bachelors degree preferred
• Extensive experience troubleshooting complex client/server software and networks
• Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired
• Experience supporting physical and virtual IT infrastructure (Hyper?converged Infrastructure, Citrix, ESXi, VMware, Parallels, etc.); extensive experience administering Microsoft Windows Server, Linux & MS SQL Server (incl. TSQL)
• IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.)
• Emotional & Social Intelligence with the ability to interact effectively with co?workers across all levels of the company
• Applies a strong culture of continuous learning and personal development
• Excellent verbal, written, and interpersonal communication skills
• Familiarity with ITSM tools (ex. ServiceNow, Salesforce) and methodologies (ex. ITIL)
• Familiarity with Quality Frameworks (ex. Lean Six Sigma)

Benefits

Medical, dental, vision insurance, 401(k) retirement plan, life insurance, long?term and short?term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Base Pay Range

$78,380 - $107,778.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and affirmative action employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Export Control

A successful candidate must be able to work with controlled technology in accordance with U.S. export control law.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. We ask you not to send us your CV or resume by email. Instead, create a profile in our talent community where you can upload your CV.