Job Details

Title: D365 CE Tech Lead
Location: Phoenix, AZ (Remote - Travel)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:

• Minimum 8+ years of hands-on experience in Dynamics 365 customer engagement apps
• Strong experience with Dataverse, Customer Insights Journey, Power Platform and Azure Services
• Solid understanding of Customer Insights Journey components:
• Customer journey orchestration
• Real-time triggers, Segmentation, Templates, content blocks and Personalization
• Extending Custom channel and building apis
• Consent management and compliance regulations
• Good understanding of fair view policy and platform limitation
• Experience with Power Platform (Power Automate, Power Apps, Power BI)

• C# .NET Core
• Dynamics 365 Web API / REST
• Architect and implement event-driven and message-based integration patterns
• Implement real-time and near real-time integrations using:
• Dynamics 365 Web API
• Azure API Management
• Azure Functions, Logic Apps
• Azure Service Bus, Event Grid
• Implement authentication and authorization (OAuth 2.0, Azure AD, managed identities)
• Ensure API reliability with logging, monitoring, throttling, and retry policies
• Support CI/CD pipelines and ALM using Azure DevOps
• Collaborate with solution architects, consultants, and business stakeholders

• Experience integrating with utility systems (Oracle CC&B)
• Knowledge of Customer Insights - Data, Azure Data Lake, Synapse Workspace, Microsoft Fabric
• Knowledge on performance testing/planning/tuning on services integrated with Dynamics 365