Job Details

JOB TITLE: Hybrid Technician Helper

DEPARTMENT: Service

REPORTS TO: Service Manager

BACK UP: Hybrid Technician Trainee

STATUS: Non-exempt

PRIMARY FUNCTIONS AND RESPONSIBILITIES:

• Responsible for pulling, preparing and assembly of parts.
• Assist technicians during assigned jobs with needed tools, parts, etc.
• Mount and balance wheels and tires.
• Maintain a safe and clean working environment and personal workspace.
• Inspect unit for cleanliness/detailing prior to customer orientation appointment.
• Perform upkeep on inventory to ensure all units and/or parts stay in a sellable condition.
• Regularly clean work area and make sure all tools are put away in their proper location.
• Responsible for cleaning up shop, including breaking down boxes, throwing away trash, sweeping shop floor, etc.
• Ensure all customers receive the orientation folder with a thank you letter from La Mesa RV, important phone numbers, warranty information, tips & hints checklist and recommended service schedule.
• Assist with scheduling customer the first service appointment prior to them taking delivery of unit.
• Perform walk-thru of units with customers; explain key items in the unit, how to use them and how to handle malfunctioning equipment.
• Responsible for cleaning up shop, including breaking down boxes, throwing away trash, sweeping shop floor, etc.
• Adhere to all company policies, SOP's and guidelines.
• Adhere to all quality, safety, policies, procedures, and reporting requirements.
• Other duties as assigned by Service Management.

• Requires ability to safely operate equipment.
• Requires ability to visually observe the condition of surroundings.
• Requires ability to hear, speak, read and write.
• Requires ability to stoop, bend, reach, lift and carry items between 20 and 55lbs often.
• Requires ability to walk and stand for up to 8 hours or more at a time.
• Requires ability to climb ladders and stairs of various heights.
• Requires ability to hear and speak and frequently hear and speak in very noisy environments.
• Requires ability to work in varying extreme hot, cold, and wet temperatures and conditions.

• Requires ability to sit and drive RV's and/or forklifts when necessary.

• Requires ability to work in tight spaces (under/in units) frequently.

• Requires ability to work safely with hazardous chemicals.

• Excellent customer service, interpersonal and communication skills.
• Desire and capability to learn the recreational vehicle maintenance industry.
• Strong organizational, decision-making, and problem-solving skills.
• Ability to communicate with mechanics, customers and management.
• Requires ability to read, hear, speak, and comprehend and carry out verbal and written instructions & Standard Operating Procedures (SOP).

• High School Diploma or equivalent.