Job Details

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let's build experiences people love-together.

The Opportunity

Are you passionate about driving measurable impact for customers? As a Value Management Consultant, you'll join our Value Management Office (VMO) team and be at the heart of our go-to-market strategy. In this high-impact role, you'll help shape how we define, deliver, and demonstrate customer value across the entire lifecycle. You'll collaborate with Sales, Customer Success, and Marketing to create compelling value narratives and tools that influence deals, unlock expansion, and build executive alignment. This is your chance to drive strategic conversations and enable our teams to win with value.

Responsibilities

• Partner with Sales to co-create compelling business cases that quantify customer challenges, the cost of inaction, and projected ROI.
  
• Lead strategic discovery sessions to elevate customer conversations and influence deal strategy with tailored value narratives.
  
• Build and maintain tools including ROI calculators, TCO models, and value frameworks that empower field teams.
  
• Collaborate with Customer Success to embed value realization into onboarding, success planning, and QBRs.
  
• Analyze post-implementation metrics to demonstrate business outcomes and fuel expansion efforts.
  
• Contribute to scalable assets like reusable benchmarks, proof points, and industry-specific value frameworks.
  
• Deliver training sessions to upskill internal teams on value-selling best practices and contribute to continuous improvement initiatives.
  

Requirements

• 3-6 years of experience in value engineering, management consulting, finance, or strategy roles-preferably within a SaaS environment.
  
• Proven track record of influencing commercial outcomes through value-based initiatives.
  
• Strong analytical and storytelling skills, with the ability to simplify complex insights for executive audiences.
  
• Experience with ROI modeling and value-selling methodologies (e.g., MEDDPIC); familiarity with tools like Cuvama is a plus.
  
• Confident collaborator who thrives in cross-functional environments and brings a proactive, curious mindset.
  
• Role is hybrid, based in [Insert City].
  
• Occasional travel required (up to 10%).
  

Don't meet every single requirement but excited about the role? We encourage you to apply! Research shows that underrepresented groups may hesitate to apply unless they meet every qualification. But your unique background could be just what we need to build a stronger, more innovative team. We're committed to creating a diverse and inclusive environment-because different perspectives drive better experiences.

Application Process

• Meet with a Recruiter
  
• Connect with the Hiring Manager
  
• Join a Panel Interview
  
• Offer Stage
  

Accommodations

At UserTesting, we're committed to creating inclusive and accessible experiences. If you need accommodations or adjustments during the hiring process, we're here to help. Please reach out to us at ...@usertesting.com-we'd be happy to support you.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.