Job Details

Leasing Specialist

Who We Are

Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rentalhousing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process and technology.

Why Work for Us

Sylvan Road is experiencing tremendous growth, so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents and investors.

Role Objectives & Responsibilities

The Leasing Specialist supports company leasing efforts by sourcing new lease opportunities through inbound call, text and email follow up and outbound cold correspondence as needed to maximize occupancy.

• Provide a best-in-class, dynamic, proactive, and friendly prospect and applicant customer service experience.
• Perform all sales and leasing activities that meet the expected revenue and occupancy goals by promptly qualifying prospects, expeditious follow-up, assisting with processing applications, credit screening, and criminal background checks as needed, and ensuring a smooth resident move-in and lease signing experience.
• Collaborate with maintenance team members prior to resident move-in and ensure homes are in move-in ready condition owning coordination of scheduling any outstanding items aligned with the company-wide scope of work to be addressed with the maintenance team.
• Demonstrate knowledge and provide feedback about current market and competitor conditions that may impact occupancy and sales results, assist with the development and implementation of short and long-term marketing plans and goals to sustain occupancy.
• Follow the established policies related to concessions, specials, and other programs to boost occupancy.
• Possess a sales-minded mentality with a high skill set in overcoming objections, creating a sense of urgency, and closing the deal ensuring prospects become residents at every given opportunity.
• Strong proficiency in the use of leasing and property management software to track availability, record leasing activities, manage resident and prospect data.
• Follows-up with prospects to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease.
• Respond quickly and courteously to prospect and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey prospect or other requests to the appropriate individual(s).

Requirement Knowledge & Experience

• 3+ years of unparalleled customer service, sales, and closing experience, preferably in the real estate industry.
• Outgoing, timely, and professional communicator with clients and colleagues, both verbal and written.
• A champion for the business in all activities and communications with prospects, applicants, and colleagues.
• Driven ability to meet and exceed sales and business goals and objectives with enthusiasm and excitement.
• Willingness to work a flexible schedule, including evenings and weekends.
• Timely, professional and friendly follow-up skills via text, email, and phone
• Experience with CRM and property management software
• BS/BA or equivalent experience and education
• Real Estate
• Proficient with Google Suite, MS Office and CRM related software
• Excellent Communicator, both verbal and written

What We Offer

• Competitive base salary plus bonus potential based on experience and the ability to meet and exceed organization goals.
• Hourly Non-Exempt status
• PTO (paid time off) and company-paid holidays
• Comprehensive Benefit Package including 401k.

Organizational Relationship

• Reports to Leasing Manager
• Direct Reports include: N/A

Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.