Job Details

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

About Us:

Candescent is a leading provider of digital banking solutions, helping financial institutions transform customer experiences with cutting-edge technology. Our platform enables banks and credit unions to offer seamless, secure, and innovative digital banking services. We are seeking a skilled Pre Sales Consulting Engineer to join our team and play a key role in delivering tailored solutions to our clients.

Role Overview:

As a Pre Sales Consulting Engineer, you will serve as a key technical advisor and product expert, working closely with sales, product, and implementation teams to provide tailored solutions for our digital banking clients. You will engage with financial institutions to understand their business needs, demonstrate product capabilities, and guide them through the solution adoption process.

Key Responsibilities:

• Act as a trusted advisor to prospective and existing clients, understanding their digital banking needs and challenges.
• Represent our Digital Banking Platform throughout the sales process by preparing and delivering effective demonstrations, presentations and technical workshops reflective of client and prospect strategic goals and key business drivers for Digital Banking as it relates to the retail and business experience.
• Understand our Digital Banking Platform strategic direction and roadmap; present current and future functionality tied to business value; and communicate updates to the Sales and Digital Strategy Management teams.
• Work closely with the sales team to provide pre-sales technical expertise, including responding to RFPs/RFIs and conducting solution assessments.
• Collaborate with product management and development teams to relay customer feedback and influence future product enhancements.
• Assist in the implementation process by ensuring the proposed solutions align with client expectations and technical requirements.
• Develop and maintain strong relationships with key stakeholders at financial institutions.
• Stay up to date on digital banking trends, regulatory requirements, and emerging technologies to provide thought leadership.
• Maintain Subject Matter Expertise (SME) specific to Business Banking, Payments, and back-office processes.
• Provide answers to questions about our Digital Banking Platform and strategy as they are presented by prospects, clients, and internal team members via a portal.
• Create and maintain up-to-date resources for others with the organization. This is inclusive of but not limited to PowerPoint presentations, recorded sales demonstrations, industry articles, and the interactive sales demo.
• Convey customer and prospect feedback specific to the Business Banking and Payments solutions, amongst other solutions, to the broader team through proactive and ongoing communication. In addition, be an advocate within the field to articulate the Platform's strategic direction and priorities to deliver an outstanding financial institution and end user experience.

Qualifications & Experience:

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 3-7 years of experience in a Solution Consulting, Pre-Sales, or Business Analyst role within the digital banking or fintech industry.
• Strong understanding of digital banking platforms, core banking systems, APIs, and fintech integrations.
• Excellent presentation and communication skills, with the ability to translate technical concepts into business value.
• Experience with cloud-based banking solutions, mobile banking, payments, and security best practices is a plus.
• Ability to convey authority and expertise to effectively work with prospects and clients in speaking about cash management operations including ACH/wires processing, cash flow forecasting, transaction management, reconciliation, etc.
• Excellent and proven presentation skills for both onsite and virtual delivery
• Strong organizational, collaboration, and written/oral communication skills
• Solid time management skills with the ability to work independently
• Ability to work collaboratively in a fast-paced, client-facing environment.
• Willingness to travel as needed.

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.