Job Details

Job Description

The Safety & Security Float Officer ensures there is a safe, protected, and secured environment throughout the business units and corresponding assigned locations by patrolling and monitoring corresponding premises. As needed, the Safety Security Officer willprovide guidance and direction to staff, visitors, and patients when arriving to the business unit and during times of distress. During times of distress, he/she will monitor incident operations and advise the Incident Commander (IC) or Unified Command on all matters relating to operational safety,including the environmental, health and safety of personnel involved in the incident.

Essential Functions:

Safety Officer Role:

• Receive float assignments, notifications, reporting locations, reporting time, and travel instructions fromSupervisor or Director in support of assistance required and where/whom to go for support.
• Identifies actions to mitigate risks and hazards with the greatest potential for serious accident or injury.
• Ensures the safety, welfare, and accountability of assigned incident personnel.
• Exercises emergency authority to stop unsafe actions at any time.
• Investigates, or coordinates the investigation of, accidents occurring within the incident are taking place.
• Conducts safety analyses and prepares reports on all incident facilities and locations, as necessary; communicates safety issues or concerns to incident personnel at shift briefings.
• Conducts quarterly Environment of Care Review of Fire Safety, electrical, housekeeping, storage, infection control, biohazardous materials, emergency preparedness, building, grounds and equipment. Review is documented in Riskqual HAS event reporting system.
• Determines the need for subject matter experts or technical specialists to advise on or oversee unique safety issues or hazards, such as confined space, hazardous materials (HAZMAT), infectious diseases and so on.
• Receive assignments, notifications, reporting locations, reporting time, and travel instructions from HCD Leadership in support of assistance required and where/whom to go for support.
• Always maintains reliable radio communications and in support of active mission/incident.
• Ensures all communications are performed as directed and in accordance with ICS guidelines.
• Maintains HCD Leadership informed at all times of safety related operational matters.
• Procures necessary resources and supporting equipment via designated channels, as needed.
• Performs transitional briefings to incoming personnel, during shift changes.
• Completes required forms and operational documentation properly and proactively.
• Prioritizes operational continuity support via documented channels, online communications, and in-person briefings.
• Responds to incident momentarily with assigned designated equipment.
• Deactivates from incident premises, whenever properly relieved by Incident Commander or Unified Commander.

Security Officer Role:

• Conducts scheduled and impromptu walk-throughs as well as security inspections throughout the premises.
• Acts as a liaison between patients and medical staff, providing guidance and direction for patients and visitors upon arrival to location.
• Monitors surveillance camera system. Investigates, reports, and follows up on suspicious activity on the property.
• Ensures only authorized personnel access restricted areas.
• Leads efforts to de-escalate inappropriate behaviors.
• Contacts law enforcement or fire department in cases of emergencies.
• Capable of subduing unruly, aggressive, and/or baker-acted patients as instructed by medical personnel.
• Prepares objective reports on incidents and findings for Management as needed.
• Escorts terminated staff, and parties who are trespassing on the premises.
• Keeps order in lobby and waiting areas to avoid injuries or accidents.
• Takes proactive steps to provide a safe and secured working environment for staff and visitors.
• Responds to incidents as needed and liaise with Law Enforcement & First Responders as required.
• Interfaces with vendors, contractors, and suppliers scheduled to perform work on the premises.
• Receives, inspects, and distributes packages and letters delivered and for suspicious tampering.
• Manages the traffic flow in the premises parking lot and garages.
• In Community Health Centers, where available, assists patients with Q-Flow Solution multilingual lobby and queue management ticketing system to streamline the registration check in process and avoid long lines.
  • Directs patients to Pre-Registration Kiosk to begin the check-in process if they have not yet completed it prior to arriving for their appointment
  • Pushes the pre-registration to a smart phone or a tablet.
  • Selected Safety and Security Officers will become a Certified CPI trainer to equip HCD staff with evidence-based crisis intervention and de-escalation training.
• Performs other related duties as assigned.

Communications Specialist Role:

• Receive all incoming radio & telephone inquiries and requests for assistance regarding patient transports and refer all appropriate requests (by guidelines) to appropriate transport staff.
• Demonstrate a clear understanding of LifeTrans requirements, call receiving procedures, and appropriately route calls to the transport team or Administrator for discussion/action.
• Communicate in a clear, concise, friendly, and professional manner with all callers, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel.
• Activate transport teams and relay information concerning the location and condition of the patient to the medical crew. Initiate appropriate protocols regarding notification and determination of patient destination.
• According to established LifeTrans procedures, initiate calls to appropriate physicians and facilities to relay information concerning the medical condition of the patient and the estimated time of arrival to prepare
• physicians and facilities to receive patients.
• Efficiently and accurately report patient medical data as transmitted by medical personnel.
• Maintain accurate records regarding computer documentation, according to LifeTrans Policy/Procedure.
• Operate all vendor applications as expected. Operate base station radios, conducting and coordinating all radio communication in a professional manner.
• Provide necessary communication assistance, in cooperation with other agencies during any mass casualty incident-including: ambulances, law enforcement, fire departments, rescue groups, and between hospitals and aircraft, in accordance with applicable state and federal regulations.
• Demonstrate a working knowledge of LifeTrans policies, procedures, protocols, and guidelines. Have a functional understanding of local EMS structure, protocol, and procedures.
• Maintain proficiency at determining latitude and longitude, using grid maps, and LifeTrans's computerized mapping systems including applications like DeLorme, SkyConnect, Google Earth, and other internet resources. Communication Specialists will use these skills to determine and plot locations described by transport requestors.
• Receive, document, and appropriately coordinate all communication between the Communications Center, ambulances, and receiving hospitals/physicians via telephone and radio communication in conjunction with AirLife established procedures/guidelines.
• Ensure compliance with Federal Communications Commission (FCC) rules and regulations.
• Contribute to building a positive team spirit and display objectivity and respect for the views of others.
• Participate in Safety Stand Down Day and optionally participate in Survival Day and Vehicle Checkoffs with the LifeTrans team.
• Participate in mandatory Aeromedical Resource Management (AMRM) training with the AirLife team.
• Participate in other mandatory training and competency exercises as required by the Communications Manager/Designee.
• Participate in all education requirements including Moodle activity completion, review of Meeting Minutes, attendance at Communication Specialists Meetings, and fulfillment of International Association of Medical Transport Communication Specialists (IAMTCS) requirements.
• Encouraged to serve as a communications representative on an AirLife subcommittee and report back regularly to the communications team after one year of service.
• Maintain a clean and orderly work area at all times.
• Perform other appropriate duties and tasks as indicated or directed by the Communications Manager, Communications Supervisor, or Designee.

Qualifications

Education:

• High School Diploma or a GED; Associates Degree preferred.

Experience:

• 3+ years of experience as a Safety and/or Security Officer; Healthcare experience preferred.

Licensure:

• Valid Driver's License required.

About Us

The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county's Trauma Agency, which ensures quality outcomes within the county's trauma system and leads initiatives to prevent traumatic injury.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.

This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA's education and awareness information at the following link: