Job Details

Job Description

Job Summary:

Manages ACI's overall relationship with established accounts. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close. Keeps current on ACI products/enhancements, competition and industry trends. Maintains account and territory records, updates management on account activity and provides forecast data as requested.

Job Responsibilities:

• Manages ACI's overall relationship with current customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements.
• Develop and implement strategic account plans by collaborating cross-functionally to drive client revenue growth and enhance overall satisfaction.
• Lead Executive Business Reviews, preferably onsite, by crafting agendas, engaging key internal stakeholders, and ensuring follow-through on post-review action items.
• Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current customer org charts, etc., consistent with ACI's sales best practices.
• Keeps current on ACI products/enhancements, competition activities and industry trends.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Bachelor's degree or equivalent experience.
• 12 years of successful Account Management experience in industries targeted by ACI (financial institutions, processors, etc.), preferably selling payments solutions.

Must have a combined minimum experience of 5 years in either the payments, e-commerce or mobile payments industries.

• Must have successful sales record.
• Excellent presentation, verbal and written communication skills.
• Ability to understand the business and technical solutions.
• Ability to move the sales process to closure.
• Ability to articulate and professionally present solutions and to respond creatively to customer needs.
• Understanding and knowledge of products/solutions currently marketed by ACI is a plus.
• Selling technology solutions into multi-national organizations companies, and/or merchant acquirers/processor experience is highly desired.
• Payments or payments processing related sales experience a plus.
• Salesforce.com experience preferred.

Work Environment:

• Standard ACI office or home office environment, depending on territory and/or location
• Travel required - 20% - 30%