Job Details

Deliver fair, timely, and customer-focused property claim resolutions from first notice through settlement.

As a Field Property Claim Adjuster, you'll manage a portfolio of first-party property claims including residential, farm, and commercial losses from start to finish. You'll interpret policy coverage, investigate facts, scope and estimate losses, and bring claims to resolution, ensuring each customer receives the attentive, high-quality service Hastings is known for.
Location & Schedule:

• This is a field-based position that will travel (generally same day) throughout its assigned region to locations for submitted property claims. When not travelling, this role will work remotely from home.
• Candidates will ideally reside in central or western Michigan (i.e. Battle Creek, Grand Rapids, Kalamazoo, or Lansing Metro areas)
• Regardless of location, this role will generally work within our standard office hours of Monday - Friday, 8:00 AM - 4:30 PM.

What You'll Do:

• Handle a personal caseload of property claims from minor to moderate complexity.
• Investigate losses by gathering statements, reviewing documentation, and evaluating coverage and damages.
• Negotiate settlements that are fair, equitable, and consistent with policy provisions and company standards.
• Maintain proactive communication with insureds, agents, contractors, and vendors to move claims toward resolution.
• Accurately document claim activity in the claims system and maintain adequate case reserves.
• Identify subrogation and salvage opportunities to minimize loss costs.
• Collaborate with internal teams such as Underwriting and Loss Control for information sharing and process improvement.
• Stay current with state licensing and continuing education requirements.

Additional Role Highlights:

• Company vehicle is provided to carry out the duties of this position.
• May be called upon to assist with catastrophe-related claim volumes.
• Works within established authority limits on commercial, farm, and personal lines property claims.

What You'll Bring:

• Bachelor's degree preferred, or equivalent combination of education and experience.
• At least two years of property claim handling or adjusting experience preferred.
• Strong investigative, analytical, and negotiation skills.
• Proficiency in Microsoft Office and claims management systems.
• Exceptional written and verbal communication skills.
• Customer-focused mindset with the ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and ability to travel regularly within the territory.
• Ability to obtain and maintain required state adjuster licenses.

About Us:

At Hastings Insurance, we're more than an insurance provider- we're a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we've been helping individuals, families, and businesses protect what matters most and rebuild after loss. We're proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.

While our heritage runs deep, we're always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today's customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.

Our people are the heart of everything we do. Our talented team members -many recognized as industry experts- are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer:

We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We're committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.

We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications-without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.

We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-###-####.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.