Job Details

Job Summary

Analyzes customer training needs, develops, and organizes the training service, and provides training on assigned applications. Masters assigned applications and related workflows to develop audience-specific training infrastructure (including traditional and computer-based curriculum materials); organizes the registration and certification processes; and conducts classroom and one-on-one training. Works closely with project leadership and key customer leaders, to ensure that the training program is appropriately structured to satisfy a broad range of training audience requirements, including physicians. Regularly provides guidance, to less experienced Information Training Specialists.

Essential Functions
• Adult learning theory and instructional design models (ADDIE, SAM)
• Curriculum development
• Needs analysis and learner assessment
• Storyboarding and content mapping
• Collaboration with SMEs and trainers
• Learning authoring tools (Articulate, Captivate, Rise)
• Visual and written communication
• Learning experience design (L&D)
• Accessibility and inclusive design
• Data-driven content iteration
• eLearning authoring tools (Articulate, Captivate, Rise)
• Visual and written communication
• Learning experience design (LxD)
• Accessibility and inclusive design
• Data-driven content iteration

Qualifications

Must Have

• Ability to follow any given style guide
• Ability to follow documented steps in a job aid to create a demo video
• Articulate software training content creation
• Creating simulation exercises for eLearn modules based on job aids.
• Microsoft product experience is a must
• Associate's Degree
• 5 years of relevant experience- Required

• Preferred Bachelor's Degree
• Progressively responsible experience analyzing customer training needs, developing and organizing the training service, and providing training
• Participant in multiple phases of an integrated system implementation
• Jira- nice to have
• UKG- nice to have