Job Details

Job Description

We are seeking an experienced professional to join a team of highly experienced travel professionals to advise HNW and UHNW leisure clients.

Exciting opportunity to join a luxury travel advisory born from a family with a passion for exploring our planet. Revered as one of the most prestigious travel agencies in the US, with a close-knit environment allows you to develop an intimate relationship with valued clients and their partners, which influences every trip you create. The mission is to help clients maximize their leisure time, realize their dreams through bespoke travel, and enrich their lives.

Will consider Remote however Preferred location: Chicago, IL or Dayton, OH.

Job Description:

Assist with in-house book of business by joining an established team of experienced travel advisors
Research and quote hotels, cruises, airfare, insurance, and other travel arrangements
Manage concierge-related requests (dining, spa, etc.)
Enter data into CRM and maintain client files
Apply payments & send out payment reminders
Prepare client documents & travel tips
Manage commission collections
Provide excellent customer service
Serve as backup travel support when other team members are out of office and as needed during clients' travels
Handle unforeseen problems and complaints as a team with agency staff
Stay up to date on the travel industry and policies In addition to the tasks mentioned, any other assigned tasks that may arise to support agency operations.

WHO WE ARE LOOKING FOR:

Previous experience in luxury travel, hospitality, or customer service preferred
Proficiency in Sabre not mandatory, but preferred
Positive mindset, proactive, and trustworthy
Passionate about the world, travel, and building relationships
Ability to work in a fast-paced and demanding environment
Strong organizational skills and excellent attention to detail and accuracy
Creative, inquisitive, and intuitive in considering all aspects of an assignment to anticipate our clients' needs and questions
Flexibility to adjust to changing priorities and handle multiple assignments at once
Profound understanding and respect of client confidentiality
Excellent English verbal and written communication skills

REQUIREMENTS:

Must be proficient with Microsoft Office (Word, Excel, PowerPoint) and willing to learn Tres CRM, Sabre GDS, and applicable online software
Must be permitted to work in the US