Job Details

One of our premier clients is looking for a Program Manager in Richmond, VA (HYBRID) for a contract position. If interested, please submit your resume ASAP indicating (1) current location (2) desired hourly rate, W2 or 1099? (3) Your email address. **RESPONSIBILITIES:** • Provide expert level support services to employees for hardware and software needs. • Implement service improvements to support field. • Complete incident resolution at the highest levels of customer service. • Standardize help request processes and approaches. • Manage broadcasts and communications statewide regarding IT actions from client that effect employees. • Monitor Support Hub Queues for completion and dispositioning to other program areas. • Explore opportunities for process improvement. • Create and manage relationships with internal/external customers and vendors. • Assist in developing goals and objectives , then identify, measure, evaluate and report appropriate metrics for the team and individual team members.

**REQUIRED SKILLS:** - Current Project Management Professional (PMP) from the Project Management Institute (PMI) - Candidate must have a minimum of 15 years experience managing large projects - Solid understanding of software development life cycle models as well as expert knowledge of both Agile and Waterfall project management principles. - Balance business/technical background with sufficient level of technical background to provide highly credible leadership to technology teams. - Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server) - Bachelor Degree