Job Details

Job Description:

US Remote Only

Help Desk Job Responsibilities:

• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

Help Desk Qualifications / Skills:

• Problem solving
• LAN knowledge
• Verbal communication
• Operating systems
• Phone skills
• Customer service
• Quality focus
• PC proficiency
• System administration
• UNIX system administration

Education, Experience, and Licensing Requirements:

• High school diploma, GED, or equivalent
• Prior information technology or systems administration experience preferred
• Familiarity with telephone, office, and point-of-sale software a plus

Required Skills:
• Disabilities
• Licensing
• System Administration
• GED
• Steps
• Training Programs
• Unix
• Information Systems
• Problem Solving
• Operating Systems
• Technical Support
• Writing
• Information Technology
• Troubleshooting
• Education
• Administration
• Documentation
• Software
• Customer Service
• Communication
• Training