Job Details

About Crossbeam

It's an exciting time at Crossbeam. We built our company on a simple but powerful realization: partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies usingCrossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents. We're scaling with speed, focus, and a vision that's reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures (yep, the biggest CRMs are investing in the future of go-to-market).

The opportunity ahead is exciting, and we're pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers.

About the Role

As an Enterprise Account Success Manager, your mission is to drive deeper adoption and retention within key accounts. You'll build bespoke relationships across functions, identify new use cases, and expand Crossbeam's footprint by demonstrating how our platform unlocks real business outcomes. Reporting to the Vice President, Customer Success, this role is a unique opportunity to own the client relationship with the world's largest and most strategic companies.
What You'll Do

• Establish strong relationships with your customers to bring a strategic and consultative approach to deployment, adoption, retention and expansion.
• Develop a deep understanding of our customers' partner ecosystems and business priorities, building strong relationships with leaders to integrate the Crossbeam platform into their partner and sales strategies and drive revenue through partnerships.
• Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam.
• Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they're released. Provide ongoing feedback to the product team to help inform the product roadmap.
• Gain a deep understanding of your customer's use case and the problems they're using Crossbeam to solve, as well as uncovering new use cases across the enterprise.
• Drive and anticipate renewal conversations with the customer within your book of business - detect retention risks and draft action plans to mitigate them.
• Cross team collaboration is key. Partner with Enterprise Sales, Product, Solutions and leadership to uncover whitespace within new lines of business and influence expansion deals.

What You'll Need

• You have 6+ years in Customer Success at a fast-paced, high-growth international SaaS company working consistently with Fortune 500 companies in the enterprise SaaS space.
• Experience working with enterprise accounts (10k+ employee sized companies) with understanding of partnerships / ecosystem sales motions (from ISV, GSI and/or VARS)
• Proven track record of revenue retention and expansion in Enterprise accounts
• Strong executive presence and ability to navigate complex organizations
• High business acumen and understanding of how to tie product value to key outcomes
• Humble confidence: you take ownership and welcome feedback
• Proactive, organized, creative and autonomous - you thrive in a startup environment and take pride in your execution excellence
• A force multiplier - you make others around you better
• You have a strategic mindset - must know how to manage large, complex accounts with a clear strategy
• You're excited to learn the ins and outs of Crossbeam and ensure that our customers are thrilled with their experience.
• You pride yourself on building customer relationships and would be described by customers as their trusted advisor.

Equal Opportunity Employer

We're proud to be an Equal Opportunity Employer and are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We don't discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic.

If you need reasonable accommodations during any part of the application or interview process, please let us know-we're happy to support you.