Job Details

ROLES AND RESPONSIBILITIES

• Staying up to date on the latest processes and IT advancements to automate and modernize systems.
• Customize ServiceNow applications and facilitate roll-out of new applications and modules, and configure Application UI and Workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions, handle general updates, configuration changes, and requests
• Collaborate with stakeholders to gather and document software requirements, ensuring a clear understanding of tasks and assignments
• Identify system deficiencies and recommend solutions
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end-user support.
• Collaboration with ServiceNow System Administration and key stakeholder teams to analyze and understand requirements, then transforming the requirements into a valid solution
• Will work closely with Scrum Masters, business, and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment
• Provide strong development and project on-track and on-task, and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development
• Review and apply any additional UI/UX requirements from the internal team and align with ServiceNow development
• Work closely with cross-functional teams to meet project deadlines and deliver software solutions that meet or exceed client expectations.
• Employ best practices for version control, continuous integration, and continuous delivery (CI/CD).
• Responsible for the development of the post-MVP Application, including system configuration, development, unit testing, and technical documentation
• Additional responsibilities include code reviews and providing technical direction for other development resources
• Experience includes previous development in JavaScript, HTML, or other similar languages
• Proficient in multiple programming languages such as Java, Python, C++, or similar, with a strong ability to write clean and maintainable code.
• Understanding of the software development life-cycle, from sprint initiation to deployment and maintenance
• Other duties as assigned

• Ability to come on-site to the Rosslyn, VA office
• 7+ years of ServiceNow experience
• 3+ years in a ServiceNow developer role to support Low-Code/No-Code Development
• Good understanding of ServiceNow's architecture, data model, and core concepts
• Good understanding of ACLs
• Communicates effectively with a wide variety of audiences at all organizational levels
• Eliminates obstacles, gets results, and has a clear, positive, and direct impact on business performance
• Good problem solver and out-of-the-box thinker
• Experience performing ServiceNow analysis, architecture, and application development
• Hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, CSM, Knowledge Management, Self-Service Portal, etc
• Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
• Proficient in JavaScript, HTML, CSS, XML
• Active Secret Clearance

• Bachelor's Degree or equivalent years of experience
• ServiceNow System Administration certifications (CSA)

• ITIL v3 Foundations certified
• Advanced ITIL certifications
• ServiceNow Scripting experience